FAQ｜1. Products and Services
Are all the uniforms you carry official products?
Yes. All of the uniforms, marking sheets, and patches we carry are official products that have been officially licensed by the clubs and manufacturers.
Is it possible to add a specific player's name or jersey number?
Yes. We offer a customization service that allows you to add specific player names and jersey numbers according to your preferences.
Is it possible to bring in shirts or marking sheets purchased at other stores and have you perform the heat pressing service?
You may bring your own shirts. However, we do not accept marking sheets or patches for items brought in, as we have seen frequent issues with incorrect items, defects (damages), or non-genuine products.
Can I purchase the shirt or marking sheet individually?
No, you cannot. It is required to be purchased together with the custom printing service.
Could you please handle the removal of the shirts and marking sheets?
Yes, it is possible for some items. However, please note that some products may be difficult to remove, so please contact us at our email address in advance with the specific details of your request and a photo of the item in question.
Can I bring it directly to the physical store?
Yes, that is possible. Please bring it in during our business hours.
Is it possible to pre-order the product?
I apologize, but we do not accept advance reservations. Additionally, we cannot accommodate individual requests such as "please find this item for me" or "please custom-make this."
I would like the processing to be finished by [date/time]; is it possible to specify a deadline?
We regret to inform you that we cannot accept processing requests with specified deadlines. As there are many uncertainties involved in the processing, we are unable to guarantee a delivery date.
Is it possible to have matchday patches or similar items added and processed at a later time?
Yes, that is possible. However, as we cannot store ordered items for an extended period, we will ship the item to you once. When you subsequently purchase the match day patch, please mail the item back to our store, and we will send it back to you after the processing is complete.
Can you check the expected arrival date for a specific product?
To prevent the spread of misinformation, we refrain from providing individual updates regarding arrival or restocking schedules. Please check our store, official X or Instagram accounts, or note for ongoing announcements regarding new arrivals and restocks.
Is it possible to have an item purchased at another store shipped directly to Kit of the Day?
No. Please ensure that you personally inspect the product before mailing it to our store.
I forgot to enter my coupon code. Can it be applied later?
I apologize, but once a payment has been completed, it is not possible to apply a coupon to the order retroactively. Please double-check your order before finalizing payment to ensure no information has been omitted or entered incorrectly.
FAQ | 2. Ordering and Payment
Please tell me how to place an order.
You can easily place an order by adding your desired items to the cart and entering the required information on the checkout page.
What payment methods do you accept?
We accept major payment methods including credit card, PayPal, and Paidy (bank transfer available).
I have not received an order confirmation email. What should I do?
Please check your spam folder first. If you cannot find it, please contact our customer support.
FAQ | 3. Shipping
How long does delivery take?
Estimated delivery times are as follows:
- Items without customization … 1–2 business days
- Uniforms, markings, and patches (if KOD has stock and customization is required) … Approximately 10 days
- Customer-supplied items for marking … Approximately 4 weeks (estimated from the time the shirt arrives at our facility)
- Special orders, pre-order items, bulk supply, etc. … Approximately 8–12 weeks
Do you ship internationally?
We apologize, but we currently only ship within Japan. We are in the process of preparing for international shipping.
Is there a way to check the delivery status?
Once your order has shipped, we will send you an email containing your tracking number. You can use this number to check your delivery status.
FAQ | 4. Returns & Exchanges
Are returns or exchanges possible for this product?
We accept returns or exchanges for unused and unopened items within 8 days of receipt. Please note, however, that pre-order items and customized products are not eligible for return or exchange.
Please tell me the procedure for returning an item.
If you would like to make a return, please contact customer support. A representative will provide you with detailed instructions.
FAQ | 5. Customer Support
Please tell me how to contact customer support.
What are your business hours?
We are open Monday through Friday, from 10:00 a.m. to 5:00 p.m. (Closed on weekends and holidays.)
FAQ | 6. Other
Could you provide me with information about the item listed on other websites or flea market apps?
We apologize, but we cannot answer questions regarding products listed on other stores, flea market apps, or similar platforms. Please contact those sites or stores directly.
Can I make inquiries via social media?
We apologize, but we do not accept inquiries via social media. Please use our official LINE account or email address.